Last updated: August 20, 2026
If GridWatchdog isn't right for you, send it back. Here's how it works — no fine print beyond what's on this page.
You can return your GridWatchdog for any reason within 60 days of delivery for a full refund of the purchase price, including the bundled 5 years of service. Normal signs of use are fine — you bought it to plug it in. Just include the device and everything that came in the box.
Email support@gridwatchdog.com with your order number (it starts with GW-ORD- and is in your confirmation email). We'll reply with the return address and instructions.
Ship it by ground, not air. The device contains a lithium-ion battery, and ground services (like USPS Ground Advantage) are the simple, compliant way to mail it. Use a rigid box, not a padded envelope.
Once your return arrives and we've checked it in, we refund the original payment method through our payment processor, Stripe. Expect the refund to post within 5–10 business days of the unit arriving back to us. We'll email you when it's issued.
Ordered and changed your mind before it ships? Email support@gridwatchdog.com and we'll cancel and refund in full.
Beyond the return window, every GridWatchdog carries a 1-year warranty against hardware defects. If your device stops working properly within a year of delivery — and it isn't from physical damage, water, or modification — we'll repair or replace it, and shipping both ways is on us. Start a warranty claim the same way as a return: email support@gridwatchdog.com with your order number and what you're seeing.
Anything unclear, or a situation this page doesn't cover? Email support@gridwatchdog.com — a person reads it.